How to get Support from IDS

IDS Support Technicians are available from 8:00 am to 8:00 pm EST, Monday through Friday.

Use our toll-free number to obtain telephone support:

Dial 800-96-Astra (962-7872)

Choose one of the following options:

Press 2 for Accounting support
Press 3 for Parts & Service support
Press 4 for Sales, F&I and Unit Inventory support
Press 0 for Hardware support

Email us:

Send an email to Support@ids-astra.com containing your name, dealership, contact information, and all information that is pertinent to your support request.

Fax us:

Support requests can be faxed to 727-568-9380. Please provide your name, dealership, contact information, and all information that is pertinent to your support request.

Send an Online Request:

Support requests can be submitted online at support.idsacademy.com.
You must have a Dealer Resource Center (DRC) login to use support.idsacademy.com. If you do not have a DRC login, you can request one here.